SALE AND WITHDRAWAL POLICY
1. STORE IDENTIFICATION
Domain name: www.getaday.es (hereinafter THE WEBSITE)
Commercial name: Getaday Solutions SL
Company name: Getaday Solutions SL. (hereinafter THE COMPANY)
VAT number: B19326602
Registered address: CAMINO DE LA VEGA S / N, NAVE, 4 – 19160 Chiloeches (Guadalajara) – SPAIN
Contact email: firstname.lastname@example.org
Company data: Registered in the Mercantile Register: T 627, F 162, S 8, H GU 10662, I / A 1 (14.02.19)
2. PRICES AND STOCK
PRICE: The price of the products on the website is shown in euros and has VAT included.
VALIDITY OF THE PRICE: The price of the product is the valid one at the time of purchase, once the cart is accepted and the payment is made. The exposed prices can be reviewed and modified at any time by THE COMPANY owner of THE WEBSITE without generating rights to those who have previously made purchases.
DURATION OF THE OFFER: The offers have a specific duration, so the offers included in the WEBSITE shop will be valid during the period that is set or, failing that, during the time they remain accessible to customers for their purchases.
STOCK: The products that are in THE WEBSITE are products in stock and therefore are available in THE COMPANY’s warehouses and ready for shipment.
If, due to a lack of stock in the warehouse due to computer or logistic error, the order could not be met in whole or in part, THE COMPANY will contact the buyer through email or phone, for the confirmation of the same and its subsequent shipment in a timeframe different from the general timeframe established in this policy, or to proceed to the cancellation of the order and refund of the amount paid. The refund will be made through the means of payment used by the customer.
THE PRODUCT NAME, PHOTO AND DESCRIPTION: We recommended to the buyer that, in addition to seeing the photo, he will check that the description of the product he is buying matches what he wants.
3. PURCHASE SYSTEM
CHOICE OF PRODUCT
To place an order it is necessary to access to www.getaday.es. The user must choose the product he wants to buy by clicking on the “buy” button.
You can go to the cart and check your order with the associated expenses that may arise. You may choose to finalize your purchase or continue buying. If you choose to finish, you must fill in the needed information on the subsequent screen to fulfil the purpose of product delivery. Remember, that the purchase grants legitimacy to THE COMPANY to process your data for purchase management purposes. If you want to be informed on novelties, news or matters related to the products on sale, we recommend that you click on the “I want my order and to receive information” box. If you do not want to be informed, just click on “I want my order and not to receive information”.
ACCEPTED PAYMENT METHODS
The customer can choose between the following means of payment:
• credit / debit card (Visa, Mastercard)
THE COMPANY is not able to access the economic or banking data of the clients since the payments are made directly on the bank or Paypal platforms
To finalize the order the user must accept the conditions of sale and the legal notice, the conditions of use and the data protection policy, the contents of which can be accessed by the user through the links. It will not be possible to make a purchase without this acceptance. If you have any doubts about them, you can send an email to email@example.com
If the client needs an invoice, he must provide his VAT number in the order form, at the time of entering his personal data. Likewise, he can request it to THE COMPANY through the email firstname.lastname@example.org
After finalizing the order and proceeding to its payment, the buyer will receive within 24 hours a confirmation of the order made, in the email that he provided in his billing information.
4. SHIPMENT: WITH OR WITHOUT EXPENSES
Shipments are free when delivering to mainland Spain or Portugal.
For shipments to other destinations, islands, Ceuta and Melilla: please consult at email@example.com.
5. INFORMATION ON THE RIGHT OF WITHDRAWAL
RIGHT OF WITHDRAWAL:
In accordance with the General Law of Consumers and Users, the buyer may return his order during the first 14 calendar days following the date of receipt thereof, without penalty and without the need to indicate any reasons. In order to do this, the products must be presented in perfect condition, sealed and unused and with all its content, taking into account the type of product sold on the WEBSITE.
In no case a return can be made for reasons of taste or effectiveness.
You can exercise the right of withdrawal if the shipment has not yet left the warehouses of THE COMPANY, in which case no expense will be generated and the reimboursement will be made through the same form of payment.
CONSEQUENCES OF THE EXERCISE OF THE RIGHT OF WITHDRAWAL:
If the withdrawal should proceed (only for products not unsealed or open) the amount to reimburse is the one originally stated in the order and paid by the buyer. In any case, THE COMPANY will not refund the amount or make any resendung of merchandise until the receipt and status of the product, packaging and accessories of the article object of the return or change has been verified.
As a general rule, the amount will be reimbursed according to the payment method used by the client and will be made within 14 calendar days of unequivocally informing THE COMPANY of the withdrawal of the contract.
HOW TO EXERCISE THE RIGHT OF WITHDRAWAL WHEN THE TYPE OF PRODUCT ALLOWS FOR IT:
HOW TO EXERCISE THE RIGHT OF WITHDRAWAL WHEN THE TYPE OF PRODUCT ALLOWS FOR IT:
If the product is susceptible to be returned, the buyer may exercise his right of withdrawal within a maximum period of 14 calendar days by means of an unequivocal statement through an email addressed to: firstname.lastname@example.org in which the subject will include: “exercise of withdrawal”.
In order to comply with the withdrawal period, it is sufficient that the communication relating to the exercise of this right is sent before the corresponding term expires. If the buyer electronically sends the withdrawal form or any other unequivocal statement through our website www.getaday.es, THE COMPANY will promptly inform the buyer in a durable medium (for example, by email) the receipt of said withdrawal.
If the buyer has received the order and, therefore, has acquired possession of the goods, he must return them to THE COMPANY, without undue delay and, in any case, no later than 14 calendar days from the date in which he communicated to THE COMPANY his decision to withdraw from the contract. It will be considered that he complies with regulations if he makes the return of the goods before the end of that period. The direct costs of the return will be paid by the buyer (return costs).
If the buyer has not yet received the shipment and it has not left the stores of THE COMPANY, it will be sufficient for him to send the unequivocal statement of withdrawal in accordance with the foregoing, and the COMPANY will proceed to reimburse the amount paid by the buyer (including shipping costs if it is the complete shipment) within a maximum period of 14 calendar days from the receipt of the aforementioned declaration.
In the annex to these conditions of sale the buyer will find a standard withdrawal form.
7. RETURN POLICY IF THE ORDER IS DAMAGED, IN BAD CONDITIONS OR SHIPMENT ERROR
In case the buyer will receive the order damaged order, in bad conditions or there has been an error in the shipment, he is entitled to the return, and must notify THE COMPANY in the first 24 hours after receipt by sending an email to email@example.com in which he must include in the subject “return damaged order”, “return defective order” or “shipment error”. THE COMPANY will contact the buyer to indicate the steps to follow to make the change. The shipping costs of the return will be paid by the buyer. If it is proven that the order was actually damaged, was defective or there was indeed an error in the shipment, the product will be replaced as long as it has been returned in accordance with the return instructions given by THE COMPANY.
THE COMPANY has a comprehensive control of shipments, so before any return it will proceed to check stocks, lots, weights, and other security measures that are in place to ensure that shipments are correct. The shipping costs of the return will be paid by the buyer.
8. PURCHASE WARRANTY
THE COMPANY only sells through its WEBSITE original, quality products, backed by commercial firms and recognized laboratories.
Madrid April 2019
To the attention of Getaday Solutions, S.L.
CAMINO DE LA VEGA S/N, NAVE, 4 – 19160 Chiloeches (Guadalajara) – SPAIN
I / We (*) hereby communicate that I / we (*) desist from my / our (*) contract of sale of the following good / benefit of the following service (*)
• Ordered on / received on (*)
• Name of the consumer and user (or consumers and users)
• Address of the consumer and user (or consumers and users)
• Signature of the consumer and user (or consumers and users) (only if this form is presented on paper)
(*) Choose what is appropriate or complete. Required